1. About this policy
This policy describes information processed through Chargebacks911, operated by Chargebacks911 (“we,” “us,” or “our”). It covers this application, its marketplace installations, account management, and dispute notification services.
Business customers connect stores and payment providers to manage their accounts and payment disputes. Information about a merchant’s customers may be processed on that merchant’s behalf to provide these services. The merchant’s own privacy notice also applies to its relationship with its customers.
2. Information we process
- Business and account information: business and store names, contact details, store URLs, merchant identifiers, account users, and service selections.
- Connected account information: marketplace and payment provider identifiers, granted permissions, connection credentials or tokens, and connection status.
- Payment and dispute information: statement descriptors, transaction references, amounts, currencies, payment card identifiers supplied by connected services, dispute notifications, deadlines, outcomes, and related records.
- Billing information: billing contacts, chosen payment method, payment provider references, subscription and usage information, invoices, and billing authorizations. Payment information is also processed by the billing provider used for your account.
- Technical and support information: session information, IP addresses, request and activity logs, browser information, preferences, and information you provide when contacting support.
Information comes from you, authorized account users, connected marketplaces and providers, payment networks, and use of the application. The information available depends on the services you connect and the permissions granted.
3. How information is used
We process information to register and verify accounts, connect authorized services, discover merchant identifiers and descriptors, enroll selected protection services, deliver notifications and reports, and perform actions authorized through your account.
Information also supports billing, customer support, troubleshooting, account security, abuse prevention, recordkeeping, and compliance with applicable obligations. The sessions and cookies section below explains how browser storage supports these functions.
6. Storage, retention, and security
Records are retained according to the purposes for which they are processed, including service delivery, billing, dispute handling, security, and legal or contractual recordkeeping requirements. Closing an account or removing a connection does not necessarily remove records needed for these purposes immediately.
The application uses authentication, access controls, and other safeguards to protect information. No system can guarantee absolute security. Keep your sign-in credentials secure and contact us if you suspect unauthorized access.
Connected services and service providers may process information in countries other than your own. Contact us for information about arrangements applicable to your account.
7. Your choices and requests
You can review available account settings and manage supported connections within the application. Removing a connection may interrupt monitoring or other services that depend on it. Subscription cancellation and data deletion are separate requests.
Depending on applicable law and our role in processing the information, you may have rights to request access, correction, deletion, restriction, objection, or portability, or to withdraw consent where processing relies on it. Contact with your request. We may need to verify your identity and authority before acting.
If your request concerns a purchase from a merchant using this service, contact that merchant first. Where we process information on the merchant’s behalf, its instructions and applicable obligations govern our response. You may also have the right to contact your local data protection authority.
This service is intended for business use, not for children. Contact us if you believe a child has provided personal information through the application.
8. Updates and contact
Changes to this policy will be reflected on this page with an updated date. Additional notice will be provided where required by applicable law.
For privacy questions or requests, contact Chargebacks911 at . See also our Terms of Use.